Issue with automation: create issue with a request type

[Javier Peraita]

Hello,

We are getting an error when we try to generate an issue with an automation with the option "with a request type".
This has always worked for us and now we are getting this error. The custom fields that are set when creating the issue are more, but these two are giving error.
Can anyone tell us what could be happening? I don't know if there has been any update in Jira that could be affecting this?

[Fabian Lim · Accepted solution]

Hi @Javier Peraita

Most likely, someone added a new customfield with the same name which Jira allows you to do.  I would check that you pick up the right name.  Also, use customfield_xxx instead of names in your automations.

Regards,

Fabian

[Javier Peraita]

Thanks @Fabian Lim ! Makes sense. How can I use customfield_xxx instead of names in the "create issue with a request type" action? This is what Jira gives you by default (all required custom fields):

 

[Fabian Lim]

@Javier Peraita

If you are using the edit issue action you should be able to to pick the right field.  To ensure you pick the right one, you may want to ask your sys administrator to change the name.  For example if the field is a select field to put field name (Select) so that you know the differences between types of fields.