JIRA Automation- Forbidden Error

[Krishna Prasad]

Hi Community,

I had changed my JIRA SM cloud URL today and post that when I go to JIRA Project Settings-> Automation, I am getting the below error:

I am doing some PoC with a Free JIRA (3 User) instance due to move to standard Tier next week and since I wanted to correct a typo in URL, I had temporarily moved to standard and back. I am now not able to access the many rules i had created as part of the PoC as it does not allow me to go into that.

Please help me!! 

Regards,

Krishna

[Krishna Prasad · Accepted solution]

Just to keep all updated, the issue was fixed by Atlassian. It was duplicate Key creation issue for site due to change in URL, which Atlassian fixed easily.

[Sven Pardijs]

Hi, 

I'm also experiencing this problem and cannot create automation within a project because of this.

Greetings,

Sven Pardijs

[Albert Manuel]

Hi @Krishna Prasad 

You should reach Atlassian support for this one.

[Krishna Prasad]

Tried clicking on contact support and got another error-

"Nonce Verification Failed"

 No clue how to move ahead. 

[Charlie Gavey]

Hi Krishna,

Sorry to hear you haven't been able to access your automation rules! It’s best if you raise this problem through the support portal at https://getsupport.atlassian.com/ so the team can take a closer look.

Cheers,
Charlie

[Krishna Prasad]

Hi Charlie,

Thank you for the advise.

I tried, but unfortunately being in Free license currently limits my ability to get Atlassian Support other than community.

So @atlassianteam - Please help

Regards,

Krishna!