Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

JSM DC app trial license error "Your app license is invalid. Ensure that the entire app license"

Mariano
Mariano
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 18, 2025

"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided."

 

I copied the License as instructed, also tried parsing and removing line breaks. Is this a bug? Running on JSM DC 10.3.1, app is Elements Copy and Sync.

 

 

Answer
Watch
Like Be the first to like this
165 views

1 answer

0 votes
Florian Bonniec
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 18, 2025

Hi @Mariano 

 

Is it the JSM license that return the issue or the app license ?

 

Regards

View More Comments
Mariano
Mariano
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 18, 2025

Hi @Florian Bonniec ! The App license.

Like
Florian Bonniec
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 18, 2025

Have you try to paste in the browser url and then copy it again to make sure to clear any unwarted/hidden character ?

 

Regards

Like
Mariano
Mariano
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 18, 2025

@Florian Bonniec , what browser URL? 

Like
Florian Bonniec
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 18, 2025

Where you put your url, you can also copy past it in notepad.

 

Regards

Like
Mariano
Mariano
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 18, 2025

Oooh,,  you mean the "Add a remote instance" popup box? I did copy it from the URL, it's simply an ip address and port for a test env.

 

Problem is that JSM DC  does not recognise the trial license for "Elements Copy and Sync"

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events