JSM aspect issues

[Administrador Jira]

Does anyone know why the complete menu does not appear, in section 1 previously the section of queues and other options appeared and in section 2 we had the option to respond to the client, attached image VS another portal of ours.

[Mikael Sandberg]

The first screenshot you included where you are not seeing all the options is from a user that have access to Jira and can browse your JSM project. Users with access to Jira can only add internal notes to JSM requests.

The second screenshot if from a user that is an agent and have been assigned a JSM license, hence they are seeing the full agent view and can reply to the customer.

[Administrador Jira]

Thanks Mikael, In both cases we are logging in as administrator, and this is how the screens come out, this change was from one day to the next.