Jira Service Desk: How do i set a default assignee for issues emailed in ?

[Michael Green]

Jira Service Desk: How do i set a default assignee for issues emailed in ?

e.g.

When a user sends an email to :

support@<insert my company name / project here>.atlassian.net

How do i set it so that a new issue is always assigned to a default assignee so that person gets a notification straight away ?

[Hernan Halabi - Elite IT Consulting Group]

I would edit the request type associated to the emails and add the assignee field there but hidden, when you do that, it will all you to set a default value, there you add whoever you need

[Michael Green]

Thanks - but I would have hoped there would be a much easier way to this.

Much as I love Jia this is why Jira Service Desk is such a poor product compared to its competitors :(

[Hernan Halabi - Elite IT Consulting Group]

if you want something simpler you could set a default assignee for anything within the project by going to the project details an then at the bottom of the page. 

I suggested the other solution since it's specific for the emails scenario only

[Michael Green]

I don't get that screen in your screenshot when I select project settings for the Jira Service desk project...….. can you please document how you got to that screen ?

[Hernan Halabi - Elite IT Consulting Group]

Go to projects, search for your project and click on the 3 dots at the right to later select project settings. That would take you to that view, if it's not the case, then you might be using a nextgen project and options will be different

[Michael Green]

Your answer is wrong according to my testing.  For a Jira Service Management project the only options under 

Projects / <project > / Project settings

for field 'Default Assignee' are:

1. Project Lead

2. Unassigned

i.e. you CANNOT specify another user to be the default assignee.

[Hernan Halabi - Elite IT Consulting Group]

You can always leave it as unassigned and use automation rules to assign new tickets to someone else based on the criteria you like