Jira down.

[Rodrigo Xavier]

Hello everyone, everything good. Could anyone let me know if there is any workaround for this Atlassian problem? This problem is really impacting us a lot. I would like to hear from you how you are dealing with this situation.

[Stephen Sifers]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,

Stephen Sifers | Product Lead, Community

[Timo Pitkäranta]

Hi Stephen,

Our Service Desk has been down since Monday and just wanted to make sure, that when trying to log a ticket through https://support.atlassian.com/contact  it says our cloud instance does not exist. This is probably normal, and will be restored after incident has been resolved?

[Shane Doerksen]

Hi @Timo Pitkäranta . We have customer instances that are experiencing the same outage, and the support form couldn't find their URLs either.

There have been some emails sent out from Atlassian which have said that affected customers can create a billing support request instead, and Atlassian support will transfer it to the correct team internally.

As Mr. Sifers from Atlassian said above, they have also been creating tickets from forum posts, so hopefully they've done that for you as well.

[Shane Doerksen]

Hi @Rodrigo Xavier . Unfortunately, I don't think there is really a workaround for this outage. We have customers who have been down since April 5th, and there is still no estimated return-to-service time from Atlassian.

There are other threads about this problem with a bit more information, but basically Atlassian has disabled / removed / deactivated a number of sites, and now they are working on restoring them.

I think the only workarounds are to set up a new solution (which is time consuming, costly and disruptive), or wait it out (which is obviously not a great option, either).

For us, we're waiting it out until Monday.

Hopefully they have everything restored by then, but I have no idea whether that's a likely scenario.

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[Timo Pitkäranta]

Depends which product you mean... if Jira, try physical board and PostIt or another task management tool or keep tickets and their status e.g. in excel 

If service desk, send notification to all customers to temporarily use (a common) support email