Jira field value change to trigger only when the field was updated when it was non-empty

[Jignesh Jaiswal]

Hi Team, 

I am trying to add a Label value when the "Due" field was updated from one to another date, however the "Field value change" rule runs for the first time update from empty to any value. How to run this rule only when there is value in "Due" and is changed?

[Jack Brickey · Accepted solution]

Hi @Jignesh Jaiswal , Indeed, this is the behavior of this trigger. Unfortunately, that cannot be changed. However, there are ways to accomplish your goal I think. One option would be to create a custom date field that captures the original due date. This could be populated using the same rule. Basically, when the rule was triggered, it could check to see if the original due date field was empty or not. If it is copy the due date over, if not leave it alone but perform whatever other actions you intended if someone is changing the due date.

note, if you don't want to create a custom field, you could consider using a label in a similar fashion.

[Jignesh Jaiswal]

hi @Jack Brickey Thank you for the workaround. However, I could update the secondary date field, but cannot still update the Label on 2nd change of Due Date change. 

[Jack Brickey]

Hi @Jignesh Jaiswal , i'm not sure I understand the issue. Are you saying that the last component where you attempt to add a label is unsuccessful? Please be sure that the label exists before using in your automation rule. Can you share the audit log?

[Jignesh Jaiswal]

hi @Jack Brickey Please ignore it, I could fix it. I had to use ifelse and split the condition when the Due was empty and non-empty. It works now as expected. Thanks for your timely inputs as this solved this open item for me.

[Vicky S]

Hi @Jignesh Jaiswal , i m looking for the exact use case as you have , can you share the detailed rule flow which was successful for you ?