Knowledge Base Categories are displayed as blank pages when viewed from portal

[TT]

Hello everyone,

using the view in portal option for a category displays only a blank page, even if the category has articles and they can be displayed without problems.

It should not be a permission problem as I did some testing with a site admin user and a customer portal only user and the results were consistent.

I am at loss on were to search: there isn't much material on KB categories.

Any idea on where to start with the troubleshooting?

Tiziano

[Angélica Luz]

Hi @Oskar Collin,

The new customer portal was rolled out to all instances, so it must be activated in your instance as well.
If you go on the Category page on your project and click to "View in portal", does it shows the blank page?

You can find more details about the category on the documentation below:

- Knowledge is power!

Regards,
Angélica

[Oskar Collin]

@Angélica Luz Thanks now I get it :)

[Angélica Luz]

Hi Tiziano,

The category is a new feature on Service Desk and it only works when using the new customer portal.
Please, open the customer portal and on "Customize", enable the new portal.

After that, the articles will appear correctly on "Category".

Regards,
Angélica

[Oskar Collin]

@Angélica Luz I have the same problem, but I can't find the "Try the new help center" option. I recently created a Service Desk project so the new help center might be default? But then I should be able to use categories in my knowledge base?