License sharing

[dujas]

Hi Guys,

Among products Jira Service Management, Jira Software and Jira Core(this might be even called as a product but a component I guess?), could I share the license?

I bet not but I would like to double confirm here.

Best Regards,

Jason Du

[Joseph Chung Yin]

@dujas -

In the Server/Data Center env, Jira Core/Jira Software licenses are required for all of your active users within your organization.  License is by user-seat assignment cannot be shared among users.

On the other hand, JSM licenses are required for all agents (it is also by individual user-seat) and cannot be shared among multiple users.  However your customers of your JSM are free/unlimited.

Jira Software/Jira Core licenses are licensed separately from JSM licenses.

I would recommend you to contact Atlassian Support if you have further questions in regards to your licenses.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[dujas]

Thanks Joseph, that really helps.

[Joseph Chung Yin]

@dujas -

Excellent.  Please click on Accept Answer when you have a chance.

Best, Joseph

[Nic Brough -Adaptavist-]

One minor addition to this.  People who have JSM licences (Agents) or JS licences (Developer), have access to Jira Core by virtue of those licences.

This means you can allow access like:

• Alice:  JSM Agent 
• Bob: Developer with Software access
• Charlie: Only has access to Core

Your licence costs for these three are 1 Core, 1 Software and 1 JSM Agent.  You don't need to give Alice or Bob a Core licence as well as Charlie.

But the three people have access to:

• Alice:  Core + JSM Agent functions (portals, queues, SLAs etc)
• Bob:  Core + Software functions (Scrum/Kanban Boards)
• Charlie: Core

TLDR:  A JSM Agent licence, and a Jira Software licence include a Core licence.

[Rilwan Ahmed]

@dujas  For products like Jira Service Management, Jira Software and Jira Core, you need to buy different licenses. All instances comes with different SEN numbers. 

Example: You cannot use license from Jira software to Jira core/ JSM etc. 

[dujas]

Thanks for the reply, Rilwan

[ronin8377]

Can the same Jira Software Data Center license be applied to multiple isolated JIRA instances, as long as the combined user count for all instances is below the license user limit?

[Nic Brough -Adaptavist-]

No.  It is one production licence for each cluster.

[Joseph Chung Yin]

@ronin8377 -

For DC/Server only - If your definition of instances is (Dev, Test, and Prod), then you can use the same licenses.  However if not, then you will need to have different licenses

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[ronin8377]

Thanks for your reply.  Yes, I did mean for both instances to be Prod instances.  The majority of our users would be using our primary Prod instance (1 to 1990 users).  The second Prod instance would only be for a few users, approx 10.

[ronin8377]

Is it possible to purchase a separate 1-10 user Jira DC license, if we already have a 1-2000 user license?

[Joseph Chung Yin]

For PROD env - from Atlassian's page - https://www.atlassian.com/licensing/data-center, the min tier is 1-500 users.  I don't believe there is anything for 1-10 users.

Just a question - you can restrict project access for individual projects.  Have you thought of creating an unique project just for those 10 users?  It means that you can host everything in your existing DC Prod env.  Essentially a complete lock-down of the project for those 10 users.

Best, Joseph

[ronin8377]

The two instances would need to be on separate isolated networks.

[Nic Brough -Adaptavist-]

You will need two separate licences, one for each instance.  As Joseph points out, this is going to be expensive for you as you'll need a 500 user licence and a 2000 licence.

Have you considered firing up your 10 users with a Cloud instance instead?  What is the reason you need two different installations?

[ronin8377]

Both instances are deployed inside of a closed environment, which does not have access to Jira Cloud.  Furthermore, the two environment themselves do not have visibility to each other.

[Nic Brough -Adaptavist-]

Ok, there's no explanation of why you're doing it this way, or what you're trying to achieve, so I assume you don't want to tell us. (Which is absolutely fine, I generalise when talking about my clients on the assumption they don't want me to share, and they mostly have very good reasons for not wanting to share)

You will need to get a licence for 2000 users for one, and 500 users for the other one.