Link issue by taking value from text field

[Siddesh Mahajan]

Hi Team,

As we cannot display or get the value of the linked issue from the customer port, I have created a text field where customers can provide a linked issue key and using automation link the issue. But further, I want to have a condition where issues must not link if the linked issue status is in closed status. We have the JMWE plugin but are unable to figure out the solution. 

Thank you

[Fernando Eugênio da Silva · Accepted solution]

@Siddesh Mahajan 

You can use a BRANCH for JQL and inside the BRANCH put the following:

FOR JQL: KEY = {{issue.customfield_XXXX}}

Replace XXXX with the ID of the field where the user enters the key of the item to be associated.

Inside the BRANCH put a condition to check the status of the issue and only after that condition, put the action to associate with the current item.

Let me know if you have doubts.

[Siddesh Mahajan]

Hi @Fernando Eugênio da Silva ,

Thanks a lot for suggestion. Following automation worked.

To take this more advance, I want to add an error on create screen if the issue key provided is closed or canceled. Is it possible or any workaround?

Thank you.

[Fernando Eugênio da Silva]

@Siddesh Mahajan , glad to hear that worked!

An error on the creation screen considering the field issue key statuses would not be possible.

What you can do is create a second BRANCH with the same JQL with the opposite condition: If the STATUS is EQUALS: CLOSED, DONE, ETC

Then: Add a comment

In the comment add a response for the user saying that the issue filled on the field is closed.

[Siddesh Mahajan]

@Fernando Eugênio da Silva , Thanks for quick revert and help