Looking for phone integration service for JSM

[Robert Nadon]

Hi all,

So in using JSM for a support desk that does 90% of it's work currently through phone communications.     The current system they use has an automated system that will upon receiving the call from the customer, automatically open a ticket and populate the ticket with the customer information.

What solutions has anyone taking to replicate such actions?

Thanks,

Robert

[David VanDyke]

Hi - I've been looking in the marketplace every few months for telephony integrations, and here is what I've seen in my last check that may help:

PingPilot's "Chat, SMS, Voice and Video for Jira Service Management"

https://marketplace.atlassian.com/apps/1217009/chat-sms-voice-and-video-for-jira-service-management?hosting=cloud&tab=overview

The documentation page currently has a 404 error, but I'm hoping that this is something that will work for people.

[Ralf Scheller]

Hello - is there anything new with this problem? I am looking for a solution, too...

[Sierra]

Hi @Robert Nadon , did anything ever come of this solution wise? I have the same interest and need. 

[Robert Nadon]

There may be some new plugins that accomplish this; however, we are implementing something simliar and our parent company is developing something specific to aid in phone support via JSM; I will ping them after the holidays to see if we can make it available in the marketplace.

[Peter_Buchin]

Now that we're after the holidays (well, excepting Valentine's Day!) could you ping whoever to see when it might become available?

More than a few folks are looking to use JSM to run a call center.

TIA.

[Fabian Lim]

Hi @Robert Nadon

Out of the box this feature is not available.  I suggest you look into the marketplace. One example: https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-management?tab=overview&hosting=server

But this one works for server, you may want to inquire their plans for cloud.

Regards

[Robert Nadon]

HI @Fabian Lim , I did look out in the marketplace, and did find that one; however I do need cloud.  I found nothing else so I posted here to see if anyone know of anything.