Mandatory fields in portal can be left empty

[Anna Arczynska]

I do not know what happend. 

Why I can send/create requests in protal with empty mandatory fields?

[Jack Brickey · Accepted solution]

Hi @Anna Arczynska , are you illustrating that the issue is created with the three fields left empty? Can you indicate the source of the screenshot? Is it from project setting > request types or somewhere else? What is the behavior if you use the Create button?

[Anna Arczynska]

Are you illustrating that the issue is created with the three fields left empty?

- YES

Can you indicate the source of the screenshot? Is it from project setting > request types or somewhere else?
- Screenshot was done in portal on already created request.

 What is the behavior if you use the Create button?
- Request was created, empty mandatory fields were not marked, no error message. 

It is about service request. 

[Jack Brickey]

Thanks. Can you share the screenshot from the project settings > request types and the edit view of the form? I'm scratching my head on how this could occur TBH. Are you seeing this on other request types? It would be interesting to try to create a new request type to replicate.

[Anna Arczynska]

This is the view of the forms (edit):

It is in polish. 

When I press create button, in portal on service request, only for summary field I see "Please enter the right value for the field", as you can see Imie, Nazwisko were not validated. 

But for incydent looks ok:

We are using, for now, only Incydents and Service request so I cannot check more types.

[Jack Brickey]

I can't reproduce this. I would recommend two paths...

1. recreate the request type and retest
2. contact Atlassian Support 

[Anna Arczynska]

Can you try this:

1. Create a single choice scroll down menu with two opitions.
2. Make one option a default value (for example list with YES NO and YES will be always set as default)
3. Mark this field as mandatory.

Add to your form any other mandatory field.

Check now if you can reproduce the issue. 

I think this may be that :(

[Jack Brickey]

Why have a field required that has a default? If you test by not making it required does it resolve the issue?

[Jack Brickey]

BTW, I am current on mobile device making it difficult to set this up and test.

[Anna Arczynska]

Why have a field required that has a default? If you test by not making it required does it resolve the issue?

You are right, this do not have any sens :) But also removing * did not help. I do not know why some froms are working and other not. I will create broken forms from the begining, maybe I will fine the reason. 

[Jack Brickey]

Ok. Keep me updated. I’m missing something simple here I think. 🤔 

[Anna Arczynska]

I shoot myself in the foot. I'm so embarrassed :D 

sorry for that:

It was marked for some forms by mistake ehh.

[Jack Brickey]

Hey it happens! Glad you found it.