Need a report with the ability to enter a date range and select specific agents to report on tickets
6 answers
Welcome to the community @Yana Neverko !
If you're ok with using third-party add-ons, you can try Time in Status for Jira Cloud. It generates 7 types of status time reports, which can help you to:
- track how long each issue has been staying in each status;
- monitor how long it takes each team member to solve the issue;
- discover Issue Age;
- track the Average time spent in status;
- monitor the date when the issue has entered each of the statuses;
- Cycle and Lead time for each issue;
and much more.
All you need is to choose the necessary report and the date ranges you need.
Also, you can export these reports as CSV or XLSX files.
This add-on is developed by my SaaSJet team. Please, let me know if you have any questions.
Hope it helps you.
Hello @Yana Neverko ,
Some of the things you ask can be achieved with simple JQL.
(I presume you change the status and/or assignees of tickets while escalating between different teams)
You can use the template JQL below to filter issues based on their status and assignee changes
assignee was admin
//assignee is currently admin or assignee was admin at some point in the past
assignee changed TO membersOf('jira-software-users') BY john.doe AFTER "2023-01-01 00:00" BEFORE "2023-01-04 00:00"
// assignee was changed to a member of the given group between the given dates. The change was made by john.doe
status changed TO resolved BY jane.doe AFTER "2023-01-01 00:00" BEFORE "2023-01-04 00:00"
// status was changed to resolved between the given dates. The change was made by jane.doe
The "was" and "changed" operators are special ones that allow you to filter issues based on change history. Not all fields support these operators but they can be used with status and assignee fields. The TO, BY, AFTER, BEFORE parts of the query can be used individually. You can refer to the following Atlassian documentation about the details of these operators.
Beyond that, for needs related to measuring times, I can recommend the app built by our team at OBSS, Timepiece - Time in Status for Jira. It is available for Jira Server, Cloud, and Data Center.
Time in Status mainly allows you to see how much time each issue spent on each status, on each assignee, or on each group.
Time in Status does not have SLA targets to set but it can report times and allows you to filter and sort issues based on those times. (Which JQL can't do)
All Time in Status reports supports custom calendars. That means you can define your custom work calendars with their own working days and working hours. Time in Status will calculate durations only spent in those calendar hours.
These reports show a list of issues by default so you can see the metric values for each issue separately. Also, for all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total cycle time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.
Time in Status calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
And the app has a REST API so you can get the reports from Jira UI or via REST.
Using Time in Status you can:
- See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
- Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
- Export your data as XLS, XLSX, or CSV.
- Access data via REST API. (for integrations)
- Visualize data with various chart types.
- See Time in Status reports on Jira Dashboard gadgets
Timepiece - Time in Status for Jira
EmreT
What kind of report on your agents do you need?
If you need to track past user activities, check out Issue History for Jira.
You can filter tickets by date range and select specific agents here.
Welcome to the community !!
If you would be interested in a mktplace solution, you can try out our plugin,
The add-on provides the time in each status for the entire lifecycle of the issue, based on the date range, assignees and multiple other filters.
Disclaimer : I work for RVS, the vendor for this app
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.