Not able to administer service desk though I am the administrator

[Kumaraswamy KS]

We have a service desk license with 2 Agents and one administrator.

Administrator do not have the Agent access.

Now As a administrator, If i try to access and update service desk setting I am getting the following message.

Snap! You can't view this page

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

But, i do not have rights to enable service desk agent access to myself :(

Can any one help.

[Sue Webber]

I have this problem as well, has anyone found a solution ?

[Nic Brough -Adaptavist-]

Get the permissions you need from your admins.

[Nic Brough -Adaptavist-]

You need to be a Service Desk Agent (meaning have the permission to be an agent)

Your admin rights give you the ability to do system configuration, they don't mean "can do anything".  You can use your admin rights to grant your account Service Desk agent permission.

[Kumaraswamy KS]

I am trying to give access to Jira service desk via user administration. But it is disabled.

the message is 

"This user is an organization administrator and their privileges cannot be modified "

In the list of access Jira Service desk access is disabled. I understand that i have to enable this to get the Jira service desk Agent access.

[Dave Brennan]

I have the same problem and no solution has been posted. As an admin I can give this right to other users but not myself? That doesn't make a lick of sense.

[Nic Brough -Adaptavist-]

No, it doesn't make sense, but it's also an incorrect statement.  As an admin you can grant anyone the permissions you want to (including yourself)