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Notification

larias
larias
Contributor
December 18, 2020

How do I set a notification to a specific person when a Ticket has reached a specific transition status?  A customer enters a ticket, I would like to notify a specific user when the ticket transitions to a specific status. 

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Jack Brickey
Jack Brickey
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December 18, 2020

take a look at Automation.

trigger - issue transitioned

condition - status = aaaa

action - email

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larias
larias
Contributor
December 18, 2020

Thanks Jack.   That seem to work.  Appreciate the help. 

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