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Remove prefix in subject email from JSD

Shilpa G
Shilpa G February 28, 2019

I am getting a prefix "Newsletter / Marketing:" before <IssueKey> in the email subject. How to change it?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 28, 2019

As an admin, go to the email settings and remove the prefix (it's in global admin for plain Jira and in the "email channel" settings for Service Desk)

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Shilpa G
Shilpa G February 28, 2019

@Nic Brough -Adaptavist-  please can you share the steps. I am not able to find global admin and email channel.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 2, 2019

See https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html and https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html for Service Desk notifications

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