Report of issues resolved by team member

[Richard Morgan]

In our service desk how do we set up a report to show issues resolved by team member who was assigned the ticket?

[Kian Stack Mumo Systems]

@Richard Morgan,

You can use a query like this one:
status changed TO "Done" BY <USERID> and assignee = <USERID>

but there is no way to specify in JQL "Give me all the tickets that were resolved by their assignees". You have to query for each user individually.  I'm not sure how much use this would be to use in a report. Does that make sense?

[Mikael Sandberg]

You can do this by creating a new report under Reports, and choose the Resolved as the series and then filter based on the assignee. Note that you would have to add a series for each team member.

Your other option is to create a filter that shows all resolved issues, and then use that filter in a dashboard that sorts the result based on the assignee, either as a graph or a table view.

[Richard Morgan]

Thanks. What do you mean by "you would have to add a series for each team member."?

[Mikael Sandberg]

Each label and filter of the series is for one team member, so if you have 5 team members, you would have to add a series in the report for each of those 5 members.

Your report would be similar to the Incidents by priority, each priority is its own series that filter based on the priority value.

[Richard Morgan]

There is no way to add a series for a team member. If I go into the report it only shows series available for Resolved and then 5 random ones.

[Mikael Sandberg]

Then your option is to create a filter that shows all resolved requests, and then create a dashboard with either one of the chart gadgets or the filter result gadget. If you do the chart ones you can order it based on the assignee, is you select filter result one you would have to add the order by assignee in your filter.

[Glen Cochrane]

@Mikael Sandberg Would the native Reports option you showed then truly only show who is the assignee of closed issues?

While most of the time the assignee is the one resolving, this report does not really address the question--the same question I have--; how do you report on issues resolved by user.

[Mikael Sandberg]

@Glen Cochrane Correct, it would indicate that the the assignee is the resolver. You could use automation/post function to set the resolver, either in it's own field or by using the assignee field.