Scheduled rule not processing existing issues, "No actions performed"

[Ulka Sonavale]

I'm setting up a Jira automation rule to send daily reminder emails for issues that are not done and have an assignee.

The rule is using a scheduled trigger with this JQL:
status != Done AND assignee is not EMPTY

I have two conditions in the rule:

• If the issue's due date is less than now, send an overdue reminder email.

• Otherwise, send an on-track reminder email.

For testing, both emails are set to go only to my own email address. Once it works, I plan to change it to send to the issue's assignee.

The problem is, the rule always shows "No actions performed" when it runs, even though there are open issues matching the JQL. I only receive emails for a new test issue I created recently, but nothing for the existing issues in the project.

Do I need to add a branch to process issues found by the scheduled trigger? Or is there something wrong with how I'm using the conditions? I’d really appreciate any help!

[Marc - Devoteam]

Hi @Ulka Sonavale 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[David Nickell]

Use a filter subscription instead and save on those automation executions :-)  

Find it under filter>details

[Ulka Sonavale]

That will not serve my purpose. I am looking to send this email as a reminder to update the ticket to assignees of the tickets that are not closed

[David Nickell]

Hello.  Not meaning to be arguementative -- just helpful and learning myself.  By using the recipients drop-down you can send the filter results per individual so they only get their tickets.  I did a double check with ChatGPT and here are the directions.  This assumes you are an admin:

1. Create a saved filter with JQL like:j

   assignee = currentUser() AND statusCategory != Done

   • This uses currentUser() so it dynamically shows each person their own issues.

2. Save the filter 

3. Share the filter with a group or project role (e.g. "Developers").

4. Set up a filter subscription to that group or project role:

   • Go to the filter.

   • Click on the three dots > Manage subscriptions.

   • Click Add subscription.

   • Choose the group or project role you want to receive it.

   • Set the schedule (e.g. daily at 9 AM).

💡 Each person in the group/role will get their own personalized list of issues because of currentUser().

[Ulka Sonavale]

Thanks, This kind of works. Is there a way to customize the subscription email and add cc in the email we receive from subscription?

[David Nickell]

That I don't know;  Back when I managed a Server Install, I could change the email templates extensively at the code level.   If you are trying to make sure the assignee's manager gets a list (by putting them as a cc), you may want to set that up as a second filter and subscription to just the manager, and including just the people under them in the filter.

IMHO -- it's easy for people to ignore Jira email if they get too many.  A Dashboard might be useful in this case ... something that includes all the anomolies a "currentuser()" should be aware of. 

Good luck!  

[Ulka Sonavale]

Thanks for your help !

[Marc - Devoteam]

Hi @Ulka Sonavale 

On this comment:

"Thanks, This kind of works. Is there a way to customize the subscription email and add cc in the email we receive from subscription?"

No this is not possible.