Service Desk Cloud Notification Emails not Being Sent

[jose]

I have been fine-tuning all sort of stylistic settings these days (deleting test issues, renaming issue types, other small things) in preparation to roll-out the service desk and now for some reason I am not getting notification emails. 

- I created an issue on behalf of a customer, added myself (agent/admin), added a comment internally, added a comment to customer about 8 hours ago. No email. 

- I created a test issue with my customer account an hour ago. No email. 

I get other email, including notifications from the Jira Software Cloud project. 

Any suggestions on how to troubleshoot Service Desk Cloud notification emails? 

Thanks!

[jose · Accepted solution]

Not entirely sure what it was but I ended up creating a new notification scheme for the project (copy of the default that is used in another Jira Software project) and it seems to have worked... 

[Josana de Hesselle]

*disclaimer, also a newbie*

I've had a couple of tickets/issues come out like this - not sending email notifications to reporter. 

I've narrowed it down at least in some cases to issues that have an Issue type, but not a Request type.

as soon as I add a request type, the customer gets any new non-internal comments. 

I've found that issues in my config at least are most likely to be missing a request type if they're created as a linked issue. 

[Ed Hirst]

Thank you!! I've been scratching my head over this for the last hour. This was the missing piece of the puzzle!