Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Service Desk Customers without Service Desk Customer - Portal security type

Nick Read
Nick Read
Contributor
September 13, 2021

Hi

There are around 800 users with the Service Desk Customer role on our project. About 50 of those do not appear to be granted the Service Desk Customer - Portal Access security type.

 

  • How can I manually grant those 50 customers the Portal Access security type?
  • In the future how can I ensure all Customers on my project have the portal access security type when they're added as customers?
Answer
Watch
Like Be the first to like this
383 views

1 answer

0 votes
Jose Luis Gaitan
Jose Luis Gaitan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 13, 2021

Hello, @Nick Read . Have you ever tried using project roles . Using them, you can manage roles easily into your project

View More Comments
Nick Read
Nick Read
Contributor
September 13, 2021

Hi Jose. Yes, I'm using the default project roles - AFAIK Service Desk Customer is one of those.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events