Show creator on Agent view

[Daniel Alonso]

How can I show the Creator field on the Agent view?

[Édpo César · Accepted solution]

Hi @Daniel Alonso

Can you show us a example you need?

"Creator" field comes by default on JSM, but you might be talking about something else.

[Daniel Alonso]

Thanks, Édpo for your response,

In Service Management you can create requests on behalf of people, that user will be the requestor, I want to see the person who created the request.

If you see in the History activity you can see that the Creator name is shown there, but how can I show it in the People section?

[Édpo César]

Oh, no problem @Daniel Alonso

Here an example of automation using the smart value ((reporter.displayName}}:

1.  In this automation, I'm changing the value in the custom field "Campo Exemplo".

2. I changed the reporter twice, but it's just recorded the first one, because the automation just ran in the beginning. 

[Daniel Alonso]

Great! that works, thank you

[Édpo César]

I'm glad to hear that. o/