Standard Rapport: SLA Succes Rate

I deleted de SQL for:

Percentage within time to first response
Percentage within time to resolution

Can somebody deliver de sql?

1 answer

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Hello @Eddy Krijnen

Kindly find attached the screen shots for the default SLA metrics for first response and resolution.

Please let me know if this helps or if you have any further questions.

Resolution SLA.JPG Response SLA.JPG

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Thanks for the feedback.

But I need a report on the percentage of all problems per day that were within the response time (8 hours) and the resolution time (24 hours)

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The drop down for JQL from SLA Goal under 'Filter by', would contain appropriate JQL for the defined SLAs. This will return all issues to which the select SLA is applicable.

Let me know if this helps.

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Oh Yes, it works!!

Thank you very much!

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Standard Rapport: SLA Succes Rate

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