Standard Rapport: SLA Succes Rate

Eddy Krijnen July 26, 2021

I deleted de SQL for:

  • Percentage within time to first response
  • Percentage within time to resolution

 

Can somebody deliver de sql?

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Gaurav
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2021

Hello @Eddy Krijnen 

Kindly find attached the screen shots for the default SLA metrics for first response and resolution.

Please let me know if this helps or if you have any further questions.

Resolution SLA.JPGResponse SLA.JPG

Eddy Krijnen July 29, 2021

Thanks for the feedback.

But I need a report on the percentage of all problems per day that were within the response time (8 hours) and the resolution time (24 hours)

Gaurav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 29, 2021

The drop down for JQL from SLA Goal under 'Filter by', would contain appropriate JQL for the defined SLAs. This will return all issues to which the select SLA is applicable.

Let me know if this helps.

Eddy Krijnen July 29, 2021

Oh Yes, it works!!

Thank you very much!

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