User '5ca21c4449d4611664b22e12' cannot be assigned issues

[Rady Boules]

created a new service desk project and added some agents and assign them a service desk role 

I am getting this error when assign the ticket to some agent but the majority of agents are fine.

User '5ca21c4449d4611664b22e12' cannot be assigned issues.

[Angélica Luz]

Hi @Jan Jaap Wallien,

Thank you for reaching out to Community!

You can find detailed information and steps to fix the issue in the documentation below:

• User cannot be assigned issues  

Regards,
Angélica

[Jan Jaap Wallien]

Thanks Angelica!

[Angélica Luz]

Hello Rady,

Welcome to Atlassian Community!

I saw that you created a ticket with our support and you mentioned that you resolved the issue.

Please, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica

[Jan Jaap Wallien]

Hi Angélica,

If there is a generic solution, please post it here. We seem to be facing the same issue.

Thanks in advance!

JJW