User is unable to create an issue in a Team Managed Service Project

[Matthew Berzinskas]

I'm experiencing an issue where a user is unable to create an issue in a Team Managed Service Project. The user has create issue permission, but the error appearing says that the user must have "assign issue" permissions. This seems counter intuitive.

Any ideas what could be wrong here? It doesn't seem necessary to assign issues.

[Matthew Berzinskas · Accepted solution]

I found the solution in the Workflow settings, there was a permission for "Customers can make this transition" in the create step.

This was not enabled.

[Manoj Gangwar]

Hi @Matthew Berzinskas ,

Please refer to the below link.

https://confluence.atlassian.com/jirakb/unable-to-create-a-ticket-via-customer-portal-with-the-default-assignee-does-not-have-assignable-permission-or-unassigned-issues-are-turned-off-error-message-1189507485.html

[Matthew Berzinskas]

Thank you for the response. This does not seem to solve the issue (as all the settings it says to check are already enabled):

Scenario 1 - The default assignee doesn't have Jira Service Management license

Scenario 2 - The project lead has been set as the default assignee and doesn't have a Jira Service Management license. 

There is no default assignee, and its not set to project lead.

Scenario 3 - "Allow unassigned issues" setting is off

This setting is on.

Do you have any other suggestions?