Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

User not able to access the service desk portal

Tammy Ince
Tammy Ince August 19, 2020

One of our service desk users is unable to access the portal. She is getting a message "! There was a problem loading, please refresh and try again."

She has logged out and back in. I have sent her a new invite to service desk. Anything else she can try?

Thanks,

Answer
Watch
Like Be the first to like this
812 views

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 19, 2020

interesting...have her try a new browser. also inspect the exact link she is using and try yourself.

View More Comments
Tammy Ince
Tammy Ince August 19, 2020

The user is using a different browser and is able to use the portal. Thanks for the suggestion. 

Like
Ian Jones
Ian Jones April 15, 2021

Interesting - we have been getting the same issue ourselves both with staff using an internal support desk and external customers using a different service desk.  Asking them to use a different browser does seem to work but it doesnt seem like a solution. Plus its 2021, and no one would dare ask someone to clear cookies and cache with all the online accounts people store now. Is there no other way this can be cleared or addressed from within?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, atlassian community, journeys for jira service management, journeys for jsm, eap jsm atlassian, early access program atlassian, early access program journeys atlassian, early access program journeys jira service management, join atlassian eap

Join the Early Access Program (EAP) - Journeys for Jira Service Management 🚪

Journeys is a brand new feature in Jira Service Management that helps you streamline various processes in your organization that may cross multiple departments, such as employee onboarding or off-boarding that require action from different teams. ✨

Join the EAP →
AUG Leaders

Upcoming Jira Service Management Events