Using Jira Roadmaps with Jira Service Management Project Issues?

[Patrick Chen]

Hello,

I am wondering if it's possible to build a Board with Jira Roadmaps functionality but use it to display and manage Jira Service Management Project Issues.

We have a business case where a certain team needs the customer facing communication abilities of Jira Service Management, but their work tickets are more long term and would greatly benefit from the visualization capabilities offered by Jira Roadmaps.

Is this possible?

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello Patrick, you shouldn't have problems to use advanced roadmaps with JSM. When you start configuring the app it will ask what do you want to use as source of information. You could pick the JSM project there or maybe just a query that brings those long term tickets only which sounds a better option to me.

[Patrick Chen]

Ok, we are currently on Standard so I am not able to test that out.

So you are suggesting that Advanced Roadmaps, available on Premium Jira, will offer the ability to include JSM Project Issues in the Roadmaps view?

[Hernan Halabi - Elite IT Consulting Group]

Yes, you can set premium as a trial and validate this yourself but as mentioned above. Source of information can be a query, a project or an Agile board (wouldn't apply here). The tool won't check the type of project behind it.