What fields get searched in My Requests customer view

[Maura Swart]

If you are on the "My Requests" view of the customer portal and you enter a search string, which fields actually get searched? It seems like the Summary and Description fields get searched, but I'm not sure if that's it.

[Brant Schroeder · Accepted solution]

Maura,

  If my memory serves me correctly the fields it searches are:

• Summary
• Description
• Public Comments (Comments the customer can see)
• Key

Hope this helps you out.

[Maura Swart]

Brant,

Thank you for confirming the fields I thought are being searched and also for identifying that the Public Comments are also searched. I justed ran a test and see that your memory has served you well.

[Kian Stack Mumo Systems]

Maura,

That's correct.  It searches both of those fields and does not appear to search other fields such as custom fields.

Thanks, 

Kian

[Maura Swart]

Thank you for the response Kian.