What is this error? ERROR: YKCM4U

[Liza Bacero]

Please help. Jira not showing the excel like format editor. This ERROR: YKCM4U. How to fix please

[Joseph Chung Yin · Accepted solution]

@Liza Bacero -

Welcome to the community.  Can you provide more clarification on your issue?  There is not enough information right now to understand your ask.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Liza Bacero]

Thank you so much for the quick reply. The excel like spreadsheet (plugin) no longer shows the detailed list of recipes. What I see is a total blank sheet - not populating as it used to be. When I click back to Jira, it will direct to this https://excel4jira.rickcloud.io/main.html then blank screen. :( Then the message of the ERROR: YKCM4U. Please help.

[Joseph Chung Yin]

Can you provide the actual plug-in (add-on) name in your system?

Best, Joseph

[Liza Bacero]

This: /plugins/servlet/ac/jp.ricksoft.plugins.excel4jira/main?filter=10016&returnTo=issues 

nothing populates, just blank. What's weird is that, its only on my side that this blank issue is happening. The rest in my team is ok. Its populating with recipes.

[Joseph Chung Yin]

You will need to contact the vendor directly to troubleshoot this issue.  As this plug-in is not out of the box from Atlassian's JSM installation.

I believe the vendor is Ricksoft based your provided URL.  Here is their information on Atlassian Marketplace - https://marketplace.atlassian.com/vendors/29695/ricksoft-inc?utm_source=ricksoft-inc.com&utm_medium=referral&utm_campaign=Other%20Pages&utm_content=Contact%20Us

If you are not the sys admin for your env, you need to work with your system admin to identify the exact add-on that is the problem within your system.

Sorry.

Best, Joseph

[Liza Bacero]

Really appreciate you, Joseph. I'll sure do contact them. Again, thank you. :)

[Joseph Chung Yin]

@Liza Bacero -

If my response helped you, please click on Accept answer when you have a chance.

Best, Joseph