update linked ticket

[Daan Gönning]

Hi,

Is it already possible to. update linked JIRA ticket through JSD automation? When  JSD ticket is assigned to a assignee, I want to update the linked JIRA ticket with the same assignee. 

Looks not that difficult, but seems to be..

[Kian Stack Mumo Systems]

@Daan Gönning, 

That is possible to do. How likely is it that you'll be linking between projects? The reason that I ask is that when a rule spans more than one project, you'll likely run out of automation executions (you only have 1000 a month) during the course of the month. I can show you how to write a rule, but if you are linking between projects it might not be a workable solution.

Thanks,

Kian

[Daan Gönning]

Yes, there will be linked between a JSD project and a JIRA project. So it's between them. 

Can we upgrade the 1000 automations? not sure if we exceed them, though. 

[Kian Stack Mumo Systems]

The only way to upgrade them is to purchase a premium subscription. If you do that, you get 1,000 global executions/user/month.

Thanks,

Kian

[Daan Gönning]

Thanks @Kian Stack Mumo Systems ! can you help me out with the rule? 

So when we exceed 1000 (not every likely), the automation does not work anymore. No workarounds at all?

[Kian Stack Mumo Systems]

@Daan Gönning, sure. Let me do that for you. 

Try something like this: 

You can customize the link type you want it to update, or you can leave it so it does that for all.

The condition that I put in is so that it'll only trigger in one direction.