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SLA question

Hello,

i have problem to set SLA up in our Project.
Basically inside the ticket there is no SLA part, even if the ticket is already in a status where this should be already active. Please help me what am i missing, i will try to collect every settings which is already there and make some screenshots, let me know if any other info needed:

Thanks in advance,

Daniel

1 answer

1 accepted

3 votes

Answer accepted

Hi @Dániel Vincze

Welcome to the community.

The field issue priority is a field on the request, but is the the Jira field priority?

Because this is where the SLA is responding to.

I think you have a custom field issue priority setup, you should use the field Priority.

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Yes, i have used custom priority looked like, now i have added the default Priority field and after some time 1-2 hours it started showing up.

Thanks Marc,

Daniel

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Like • Marc - Devoteam likes this

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Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

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