Salesforce Integrations

[Sammy Choi]

Does any have any recommendations for JSD to Salefoce integrations?

I'm trying associate JSD tickets to Salesforce Opportunities / Accounts.

What I would like to accomplish is to have the ability to link the JSD tickets within a Salesforce object in the Opportunity / Account level.

[Shubham Gupta]

Hi @Sammy Choi 

For Integrating like Salesforce with Jira Service Deck, you can try Sinergify - A Salesforce- Jira Connector.

The connector has the ability to be customized as per your business needs and comes with a no user limit defined.

I hope it helps

[Pablo Gamblin _ServiceRocket_]

Also, you may download and try the Connector for 30 days, for which you also get 30 days of support in case you run into any issues..  Thank you.  

[Pablo Gamblin _ServiceRocket_]

Hi Sammy,

Hope you are doing well today.  ServiceRocket offers a solution that just what you are looking to achieve!

Our Connector for Salesforce & Jira is able to do the following:

• Create new and Associate existing records/issues between SF and Jira
• Map fields to sync data between platforms.
• Show existing associations in both SF and Jira

If you'd like we can also provide you with a live Demo of the Connector.  If you'd like to book a demo or have further questions regarding our Connector for Salesforce & Jira please do not hesitate to contact us at support@servicerocket.com or by hitting the "Contact Us" button at https://atlassian.servicerocket.com/atlassian.servicerocket.com 

[Mike Rathwell]

Hi @Sammy Choi 

I do have a backlog project to do that and I will be using Connector for Salesforce & Jira. This one goes rather farther than just a simple link and allows bidirectional updates to occur.

Do note, however, that you may have fun with permissions with a JSD project. I haven't dug much into this other than to validate that it has all the things I want. I suspect you may be ok if there is a service account that has JSD privileges.

Let me know how it goes.