Send an aprroval request to costumer

[Diogo Silva]

Hello 

In my project I have a status called Pending Close, in which the assumption will be a state of approval in which the client, when choosing the green button of the email notification, the next transition will be to close

The open to pending close transition has a post function that will fetch the value from the reporter to approvers

The problem arises in the approval state, where the issue is waiting for approval but the customer does not receive the email

[Lisa Förstberg · Accepted solution]

Hi!

Check your customer notifications. It may be that the "Approval required" notifications is disabled.

/L