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Service desk portal- Submitting a request

Monica Yost
Monica Yost
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May 14, 2020

Hi ,

I am trying to find a way to create a support request template .

At the moment if a user submits a support request within the portal they only have a summary column 

I would like to be able to create a more detailed support request template and also have different templates for different issues raised.

Is this possible?

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Joshua Sneed Contegix
Joshua Sneed Contegix
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May 14, 2020

Hi Monica,

Herre are the guides for setting up Requests for Jira Service Desk Server and Jira Service Desk Cloud.

 

Cheers.

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Jira Service Management
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