Service desk team member cannot assign/be assigned to issues

[Lotte Pijnenburg]

Hi, 

I have a colleague who has the same rights (as it seems) as the rest of the team. 
He is in 'Service desk team' in our JSM project. 

But, he cannot assign or be assigned to issues (while the rest can, as should be as a Service Desk team member).
Anyone any ideas how to fix this? 
Thanks!

Gr,
Lotte

[Sebastian Boström]

Hi @Lotte Pijnenburg 

Perhaps you already received an answer on this, but I stumbled across it and thought that I might write one down anyway.

The member needs to also be a Service Desk Agent for them to be assignable or change Issues in JSM. This is something that is solved by giving them a Agent License for JSM in the Administrator Portal.