Setting up default reporter within a JIRA form.

[Liza Gonzalez]

Hello,

I'm trying to create a default reporter field within a JIRA service management form that I created. I can't find where to find it. Is this something that exists now or is that an upcoming feature?

Thank you,

Liza

[Vincent Cheung]

Leave the reporter field out of your Jira Form design.  The reporter field will automatically show at the top of the form as "Raise this request on behalf of*" defaulting to the person logging the ticket.

[John Funk]

Hi Liza,

First, I guess, why would you do that? The reporter should be the person submitting the request. 

But, one option would be to put the Reporter field in a Hidden field in the Request Form. I have not tried that so note sure that it would actually work. 

Another option is it create a an Automation rule that fires on Issue created and updates the value of the Reporter field with the person you want. 

[Liza Gonzalez]

I created a form for new idea submissions. There is a field for the submitter to enter their name, "requester". Instead of them entering their name, we want it to automatically default to the user/submitter.

[John Funk]

When the issue is created, it will automatically put the person who submitted the request into the Reporter field. There's no need to have a separate field to ask them who they are, the system already knows that.