Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Some status priorities doesn't work

Sofia Grunspan
Contributor
November 14, 2022

When the issue arrive to certain status I need to lock fields and actions to agents and when it changes the status who doesn't have those properties, the issue must be editable again.

I have this list of properties:
jira.permission.link.denied
jira.permission.comment.denied
jira.permission.edit.denied
jira.permission.modifyreporter true
jira.permission.work.denied
jira.permission.editable.assignee true
jira.permission.create.subtask.denied
jira.permission.attachdeleteall.denied
The result is:
The agent CAN link issues - Bad function
cannot comment - ok
cannot edit other fields - ok
The agent CANNOT modify the "Reporter" - Bad function
cannot log hours- ok
can edit assignee- ok
CAN create subtask - Bad function
cannot delete attachment - ok
How can I fix the bad functionalities?
Besides that, when I transition the issue to another status that doesn't have those properties, the agent cannot comment, and there is not a permission problem.
How can I solve that?
I've made a lot of test and still cannot figure out how to solve this.

1 answer

0 votes
Sofia Grunspan
Contributor
November 14, 2022

Cannot log hours but can edit Original estimate 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, atlassian community, journeys for jira service management, journeys for jsm, eap jsm atlassian, early access program atlassian, early access program journeys atlassian, early access program journeys jira service management, join atlassian eap

Join the Early Access Program (EAP) - Journeys for Jira Service Management 🚪

Journeys is a brand new feature in Jira Service Management that helps you streamline various processes in your organization that may cross multiple departments, such as employee onboarding or off-boarding that require action from different teams. ✨

Join the EAP →
AUG Leaders

Atlassian Community Events