Template comments

[OMHM]

Hi,

I came across a youtube with this feature in JIRA.
Does anyone know where to find this button or how to activate it?

I currently have the free Cloud version of Jira Service Manager for my tests but we will probably go with the Premium version at the end of the summer.

Thank you

[Melo · Accepted solution]

Hi @OMHM,

Yes, this feature is available on the Data Center versions, it's called "Canned responses" or something similar.

For cloud you would need something like this app: 
https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview

You can also vote for this issue: 

https://jira.atlassian.com/browse/JSDCLOUD-631

Please let me know if it helps.

Cheers,

Melo 

[OMHM]

Hi Melo,

I had already voted for this feature which is in my 15 year old ticket software.
It's really sad to have to pay US$700 annually for 50 agents for such a basic feature.

We want to move to JIRA and this is the main feature that sticks in the team.
This is a very important feature for us...

Michel