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Try to specify a value in automation but doesn't work

Deleted user March 8, 2022

I'm trying to create an automation that writes the fixed name in the "organizations" field

when I create an issuetype. When I specify the name of my organization, the rule works. If I specify the name of another organization, and that's what I want to do, it doesn't work. Do you have an idea?

I thank you in advance for your help.

Screenshot 2022-03-08 15.51.55.png

1 answer

1 vote
Édpo César
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March 8, 2022

Hi @[deleted]

 

The trigger "When" maybe needs to be Field value changed motoring changes in Organization field. Since that you need, if somenthing change in this field, so, do this... And maybe you need both trigger to different situations. 

 

2022-03-08 12_04_26-Automation - Jira Service Management.png

Deleted user March 8, 2022

Thanks for your answer. My automation was right. I found the problem,  it came from the organization which existed but was not declared in the project. Thanks a lot. Malika

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