Unable to find user in Reporter field

[Shanara Sadeque]

I am unable to search for a handful of users in the Reporter field. I get the message "no options" however these users exist in user management.

They wouldnt need a Jira licence to be able to raise tickets/be a reporter.

Can someone advise why this may be happening please

Thanks!

[Alisa Zamaraeva]

Hi @Shanara Sadeque

You should check if these users are added to service desk project as customers (your service desk project > Customers). Also you can check it by visiting user's profile in user management and check if they have customer permission switched on.

OR 

It might be that you don't have browse users permission, here's an article from knowledge base Unable to Browse for Users and Groups