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Unable to see Insights asset field in team-managed projects

davidwashburn
davidwashburn
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April 15, 2021

Based on this article from Atlassian, I was under the assumption the Insights asset tool could be used on team-based projects. However, when I engaged a premium JSM trial and configured some Insight settings I do not see any asset fields to use on next gen request types. Am I missing something?

JSM1.png

I do not see any related Assets field even though Insights is enabled for my tenant via premium trial.

JSM2.png

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Jamie Schwartz
Jamie Schwartz
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May 22, 2021

I need the same thing because I need to use Team projects for JSM to avoid creating lots of fields in our Jira instance that are only needed for reference to complete a ticket - nothing we would report on. Unfortunately based on this Atlassian article they're stating this is only available on Company managed teams. 

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-insight-objects-field/

Atlassian PLEASE add this functionality to team based projects. This is not ideal to exclude when trying to build an employee onboarding program and stuck using a company template and bloating my configuration with custom fields. 

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