'Updated' Queue Column: Possible to show timestamp (hh:mm) as well as date?

[JT]

Hi Everyone,

I'm hoping this is available and I'm just not finding it. I've added the 'Updated' column to our service desk queue, but I'd like more detailed information - in the form of a timestamp. Is it possible to show the time a ticket was received/updated as well as the date? 

Thanks!

[Ashutosh Sharma · Accepted solution]

Currently, this is not possible so we're tracking this feature request: 

JRACLOUD-71355: Display time value for Created, Updated and Resolved fields view search results / saved filter without updating global settings

You can update the format displayed in these columns and include the timestamp by updating the Day/Month/Year Format under Settings > System > Look and feel (requires Jira Admin permissions)

<your site name>.atlassian.net/secure/admin/LookAndFeel!default.jspa

[JT]

Thank you for the tip!

[gassis]

Ashutosh Sharma  I have done this configuration in Jira Cloud of my company . However, the timestamp hh:mm only appears in Queue but not in filters. I need to enable in filters also. It is possible?

[M Amine]

I would suggest adding a text field where you will put the exact date format that you want using an automation (Here is the documentation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/)

Then display this field in your queue

[JT]

Thanks for the suggestion. Even though this would work, it would add a ton of unnecessary rule executions. Also, I've found the extended date is already available and even presented when hovering over the simple date. I just want it to display by default, rather than needing to hover over it.