Users unable to access Knowledge Base when signed in to Atlassian account.

[Dom Coleman]

We have set up a knowledge base that is accessible by guest users (they don't need to be signed in). However, any user that is signed in to and does not have a JSM Agent license is granted a generic permission denied error.

[Ollie Guan · Accepted solution]

Hi @Dom Coleman ,

Here are some potential solutions and considerations based on the documentation:

• Knowledge Base Permissions
• Authentication Setup
• Anonymous Access
• Global Permissions

https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions/

https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicensed-users-from-jira-service-management/

https://support.atlassian.com/jira/kb/error-couldnt-load-refresh-when-trying-to-change-knowledge-base-settings-in-service-project/