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Visualização

Larissa Elen do Nascimento
Larissa Elen do Nascimento
Contributor
October 30, 2020

Como faço para o cliente conseguir visualizar anexos inseridos em uma solicitação?

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 30, 2020

Olá Larissa,

Obrigada por entrar em contato com o Atlassian Community!

Para que clientes possam visualizar imagens, PDFs ou outros arquivos no portal, é necessário que o anexo seja compartilhado em um comentário público.

Apenas anexar o arquivo na solicitação não irá fazer com que o cliente veja no portal, então é necessário compartilhar em um comentário.

Caso você esteja falando dos anexos nas notificações, atualmente para que o cliente veja o arquivo, é necessário que eles façam login no portal. O arquivo enviado pela notificação é apenas uma miniatura e para que eles possam visualizar ou até mesmo fazer o download, eles precisam ir ao portal e visualizar a solicitação.

Caso tenha mais alguma dúvida, estamos à disposição.

Atenciosamente,
Angélica

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Boris Berenberg - Atlas Authority
Boris Berenberg - Atlas Authority
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November 11, 2020

We support attachments in https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

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Benjamin Paton
BK Paton
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 2, 2020

Não falo português, mas respondi em inglês na sua outra pergunta.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Attachments/qaq-p/1521369#U1522226

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