changing portal name

[Rosana Casilli]

Hi everyone!!! 

I have this issue that I can't solve it.

We need to change the portal name for a project.

I have changed the name following the path project setting > details; and  project> portal configuration. But did not work. Nobody see the new name. 

Did it happen to you?? how you solve it?

Thanks in advance

Ro

[sergio.rodriguez]

Hello.

Can you tell me how it was solved? I have the same problem, I update the portal data and the customers still see the old ones.

Thank you!

[Rosana Casilli]

Hi Sergio!!!

You could change the portal name as Jack mentioned you can change it in:

If you want the portal view to change: project settings > portal settings > name

if you want the project name to change in the application: project settings > details > name

But please take into account the seccion "Language Support" under Customer permission in the project menu. Check if it has a different translation for the other language configured. It could be the reason why some customers are able to see the changes and not others

Hope this helps!!

Regards,

Ro

[Jack Brickey]

If you want the portal view to change: project settings > portal settings > name

if you want the project name to change in the application: project settings > details > name

[Rosana Casilli]

Thank you jack. You mean one of those should be changed? or both? 

and another issue that one of the service desk user told me today is that he changed the introduction text for the portal but it didn't change at all. What do you think it could be the problem?

thanks in advance,

Ro

[Jack Brickey]

You can change one or both. Each does something different as I conveyed.

regarding the customization of the welcome text I can’t say for sure. Is this repeatable? If so please have the, detail the steps.

[Rosana Casilli]

Hi Jack!!!

For the first Item, I have changed them both with the new name and it is not show in the portal.

For the second Item, we followed the following steps

1. navigate to the project

2. select from menu Configuration

3. In Configuration menu, select Portal Configuration

4 in the right side of the screen it is shown Name field and under the name field the introduction Field

5 the user changed the introduction field with some other description

6. Click on save button

Result: when we access to the portal selecting the option generate new request, the introduction field shows the old text, not the new one

The screenshot shows the configuration (first one) and how it is shown in the portal