Remove link to auto-reply

[admin11467]

I've been using Jira Service Management for a while now, and when I send an email with a request, the auto-reply inserts a link like the image “view request” or “Turn off this request's notifications”, which Is there any way to remove this on the free plan?

[John Funk · Accepted solution]

Hi Admin - Welcome to the Atlassian Community!

Go to Project Settings > Notifications > Customer notifications

Select Edit templates

At the bottom of the Template you can take that part out. It will apply to all Customer notifications on this Project. You will also have to do it for other projects in your Help Center if you want to take those out there. 

[admin11467]

Thanks for the reply! I tried it, but it still looks like I need a paid plan for that

[John Funk]

Nope, I have a free account and just edited it. What is not available or working for you? Please share some screenshots. 

[admin11467]

I made the edits as shown in the image (sorry for the Japanese), but the “Save” button is disabled and I cannot save the changes

[John Funk]

Can you translate the message for us? Going to go ahead see if someone from Atlassian can come help. 

[admin11467]

I'm sorry to bother you...Thank you.

[John Funk]

That's not an error. That's just a warning letting you know that the user will not be able to access the ticket directly from a link. Which is what you want if I understand you. See if you can click somewhere else on the screen and see if the Save button becomes available. 

[admin11467]

Sorry for the late reply, I tried but could not save it
Is it because of this warning? But I don't remember signing up for a trial

[John Funk]

Hmmm, this must be something new because I was able to edit it on my Free instance. 

Regardless, looks like you won't be able to edit that with your Free subscription. And it sounds like even if you did a trial, you would not be able to edit it during the Trial phase unless you went ahead and paid for the the Standard upgrade first. 

[Andy Heinzer]

Hi @admin11467 

The template editing is not available on free plan sites that use JSM (Jira Service Management).  You will need to upgrade to a standard or premium plan for JSM in order to be able to change this.

Hey @John Funk I took a closer look and it seems you have a few different sites.  One of your sites appears to be on a standard evaluation license, but under the old terms, if you keep it under the free plan license limits, some of these older evaluation sites can remain in that standard plan state, but without incurring a billing cost.  This was also something we did in regards to developer licenses for Cloud sites a while back.  I think that's why you don't have this limitation, or a billing charge.  Any new site that signs up cannot get that kind of eval plan today.

Just for more background, features like this are restricted on new free plan sites because Atlassian has seen malicious users abuse this feature to send spam email from our services.  We can unlock this feature for products that use a paid plan if you are still blocked on a trial type license, but for free plan licenses, we are not willing to do that for those plan types at this time.

[John Funk]

Thanks @Andy Heinzer  - Good to know. 

[Marc - Devoteam · Accepted solution]

Hi @admin11467 

Welcome to the community.

On the project in project setting in custom notification settings, edit the main template to remove these links.

[Marc - Devoteam]

Hi @admin11467 

These option is also available on a free plan.

Just tested this.

[admin11467]

Thanks for the answer! As far as I tried, it looks like the picture (sorry for the Japanese) and I can't save it, if there is a mistake in the article or something, I would appreciate if you could let me know!

[Marc - Devoteam]

Hi @admin11467 

Open the link under, see image.

Then make your adjustments and save.

[admin11467]

Thank you to all who responded, thank you!