Remove the log work fields compulsory on resolve screen refer

[Angie]

Greetings, i will like to remove the log work fields compulsory on resolve screen. How do i go about removing it? 

[Trudy Claspill · Accepted solution]

Hello @Angie 

There are two things at work here:

1. Requiring the field to be filled in

2. Showing the field.

You must deal with #1 first, and there are multiple ways that the field could be getting set to Required.

a. It could be defined as a Validator for the "Mark As Done" transition in the workflow.

b. In the Field Configuration associated with the project, the Log Work field may be marked as Required.

c. You may have another app installed that is making the field required through other functionality.

After dealing with #1, then you can deal with #2. For #2, you would look at the "Mark As Done" transition in the workflow to find the screen displayed for that transition. Then you would modify that screen to remove the field.

[Angie]

Hi @Trudy Claspill  

thank you for the respond. 

i have followed the steps you provided, i checked the field it is not a required field. 

It looks like the is another app installed that makes the field required. 

How do i go about finding that app and how to remove it? 

Regards 

Angie  

[Trudy Claspill]

Hello @Angie  

Did you also check the Validators for the workflow transition to see if that is requiring that data be entered in the field?

You can find a list of the apps installed on your system from the Settings gear icon, selecting Apps from that list. Determining which app may be setting the field to required will require that you research what the apps do. And you may not want to entirely remove the app. Making the entry required may just be a configuration option of the app, or the functionality of the app may be used to make the field required. For instance with Adaptavist ScriptRunner a Behavior can be created to make a field conditionally required.

[Angie]

Hi @Trudy Claspill 

Thank you i managed to find it on Validators on workflows transition and it worked perfectly. thank you. 

I want now to move it on that screen as well where can i remove it from? 

[Trudy Claspill]

Hi @Angie 

I mentioned that in my initial response.

You need to look at the "Mark As Done" transition in the workflow to find the screen displayed for that transition. Then you would modify that screen to remove the field. You'll find the full list of screens under Settings (gear icon) > Issues > Screens