Request Type Groups

[valkyre57]

can anyone help

is there possible to delete request type groups?

I created "IT service management" template.

[Angélica Luz]

Hello @valkyre57,

Thank you for reaching out to Atlassian Community!

The queues and request types Service Requests, Incidents, Problems, and Changes are based on the four categories that are part of the ITSM template and it's not possible to remove that. 

• What are ITSM categories?
• How categories work in IT service management projects
• What are request types in ITSM?

Currently, there are no feature requests suggesting the option to remove those main categories, so please, feel free to raise a feature on jira.atlassian.com (project JSDCLOUD) adding more details about why this feature would be important for your environment.

Kind regards,
Angélica