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Request type field will be read only

Luis alejandro Deobarro Navarro
Luis alejandro Deobarro Navarro May 30, 2023

Good afternoon:
I need the Request Type field in the agent view screen to not be modifiable. This field is not in the edit screen.
Thank you very much in advance.
Best regards

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Patrick Eves
Patrick Eves
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December 5, 2023

Hello, did you ever find a solution for this?  I am also trying to make the Request Type field read-only and haven't found a solution yet. 

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Klara Bras
Klara Bras March 10, 2025

I asked atlassian support for some help and they created bug ticket. https://jira.atlassian.com/browse/JSDCLOUD-16176 Not sure if this is not a feature...

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