I have been using forms in JSM for years but all of a sudden, they started showing a field that is required with an error before any information is even submitted. This has never happened before and it does even happen on all required fields, it's just a random field. I've attached a screen shot of a few of my forms. Is this happening to anyone else? It appears to be on fields that follow a "always show" section but I have other forms with this same scenario that it doesn't happen to.
Hi Colleen,
I have started to see this show up in my instance as well. Not sure what is causing it. Probably best to open a support ticket for Atlassian to comment on.
This is something new to me and I don't see this problem in our env (hopefully it not going to happen). I would recommend you to contact Atlassian Support (https://support.atlassian.com) for their assistance and attention on this issue in your portal UI submission.
Are you also using FORM inclusion in your Request Type configuration?
Sorry
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.