Retrieving all customers (including private email)

[gijs_kruize]

Dear Community,

I have been tasked to automate creation of customers in our Service Desk Management.

After some research I started using the Servicedesk API from which i can correctly all customers of our servicedesks. The only problem there is is that some emailAdress fields are empty since these users have their email visability on only me and admins.

After making the same user that is used as credentials for the Servicedesk API Organization admin on the organization SDM lives on. I still could not see users' emailAdress (and yes i have verified that this user can see all users' email adresses under atlassian admin > organization > directory)

I have tried all admin API's but i never succeseeded in getting the users via atlassian admin.

So my final question is, is there a way to make all email adresses visable in the Servicedesk API? or what endpoint can i use to get the users from the Admin API

Thanks in advance

[Vijay Dadi]

Hello @gijs_kruize ,

You can search the Atlassian user using the api

http://xxx.atlassian.net/rest/api/user/search?query={{emaill address}.

Hope this helps,

Vijay

[gijs_kruize]

The whole point is that i am not able to get a List of users including email adresses from the admin api. I also cannot search on email since i cannot retrieve the email adresses via the servicedesk api